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James Sievert

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Reply with quote  #1 
I would love to review this DVD, but I can't because The Blue Crown hasn't sent it to me. I ordered it on February 20, 2017 and have yet to receive it. I have attempted to contact them both through their website, and directly through email. No response.

Since I can't review the DVD, I will review The Blue Crown. Me experience has taught me that The Blue Crown has abysmal customer service. I will not do business with them again.

My recommendation to all is avoid this company at all costs.

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Rev 21:4
2 Cor 4:16-18

Jeremiah 11:29
Isaiah 55:8,9
Isaiah 41:10

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DJ

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Reply with quote  #2 
Hi James,

That's not good!  I know you bought the DVD but sometimes those also come with the option to download it as well.  It might be worth checking if it is an option just to hold you over until you hopefully get your DVD or hear from customer support.

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Dan
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James Sievert

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Reply with quote  #3 
Hi Dan,

Thanks for recommending a solution. Interestingly, I purchased a download and a DVD at the same time. Their website shows my order to be partially filled (that would be the download). The DVD is still a missing piece of my order. I would like to defend The Blue Crown's customer service, but I'm sorry to say I just can't. My multiple attempts to contact them reinforces my position.

Jim

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Rev 21:4
2 Cor 4:16-18

Jeremiah 11:29
Isaiah 55:8,9
Isaiah 41:10

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RayJ

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Reply with quote  #4 
I've never ordered from them so I cannot comment on service. I did go to their website and found the Brick Pass available as an instant download only, no DVD. Not saying you didn't order one, but currently it doesn't appear to be offered in that format.
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Tom G

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Reply with quote  #5 
Lots of times when a company sell out of a first run of DVDs, that didn't fly off the shelves and have more demand, they won't reprint them. Then they might offer them as a download.
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James Sievert

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Reply with quote  #6 
RJ and Tom,

My order total was $30.72 to cover the Sandwiches download and the Brick Pass DVD. If the DVD is no longer available, why won't The Blue Crown respond to my attempts to contact them? If I must download, I would also expect an offer to refund the difference. The Blue Crown for me has become The Blue Frown.

JIm

__________________

Rev 21:4
2 Cor 4:16-18

Jeremiah 11:29
Isaiah 55:8,9
Isaiah 41:10

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James Sievert

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Reply with quote  #7 
100 days and counting.

Still no filling of order. Still no response to email and website contacts.

__________________

Rev 21:4
2 Cor 4:16-18

Jeremiah 11:29
Isaiah 55:8,9
Isaiah 41:10

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